Human Asset Management

Senior Change Mgt Business Consultant (Open Relo)


Resume of Candidate # 24830, Senior Level Change Management Professional and Business Consultant

 

Highly accomplished, global change management strategist with more than 15 years of experience advancing business and technology development for multi-billion dollar enterprises.  Consistently execute successful change management plans and business process improvements through adept human resources management, efficient organizational development, skillful business analysis, and effective communications.  Stellar record of boosting revenues and saving costs through expert business consulting strategies and initiatives.   Key strengths include:

 

 

Change Management · Continuous Process Improvement · Project Management · Organizational Development

Cross-Functional & Global Team Management · Corporate Development · Business Reengineering

Global Training & Development · Business & Technology Development · Budget Management

Creative Problem Solving · Regulatory Compliance · Strategic Planning

 

 

PROFESSIONAL EXPERIENCE

 

Major Wireless Manufacturing · 2004-2007

 

Business Consultant

Served as change manager, communication manager, project manager, process engineer, business analyst, vendor and deployment manager for majority of projects.  Projects entailed decision-making, assigning personnel, and creating schedules and budgets.  Developed and implemented processes and systems aimed at boosting brand and product loyalty.  Managed creation of a B2B website affecting approximately 20K users, deployed in 4 languages in 40+ countries.  Project encompassed developing vision and strategy, presenting business cases to justify project, and creating change management and communication plans.  Later managed data migration and deployment of new system.  Managed project encompassing restructuring a training-focused team into a sales organization.  Developed and executed change management and communication plans, needs assessments, sales training, creating new job descriptions, deploying new technology and conducting customer satisfaction surveys.  Collaborated with global research and development unit as part of expert team to develop comprehensive marketing process; mapped current and future processes. 

·         Saved company $10M and increased sales by 20% by transforming a training team into a sales organization.

·         Facilitated in generating $7M through creation of new marketing process.

·         Fueled sales incentive participation by 33% and customer satisfaction rating of Online website.

 

Large Govenment Agency · 2004

 

Business Consultant

Served as business analyst, in a change management and process engineering role.  Assisted in converting delinquent taxpayer process from a manual to an automated process.  Teamed with subject matter experts to map current process.   Determined opportunities for automation, conducted a stakeholder analysis, and interviewed end users.  Compiled data to create preliminary change management and communication plans.

·         Identified process deficiencies that were leading to loss of tax returns.

 

Major Energy Provider · 2004

 

Business Consultant

Tasked with reviewing help desk and large business account management processes to ensure compliance with Sarbanes Oxley as well as adequate documentation.  Identified affected business processes, developed strategy and plans for compliance review, surveyed key users, and recommended changes to ensure compliance.

 

Major Technology Company · 2003-2004

 

Methodology Consultant

Served as test manager and methodologist in automation of Feld Methodology, used to reorganized and realign IT organizations to better meet the needs of their enterprises.  Managed project schedules, budgets, resources, risks, and other issues.  Created test plans, scripts, and defined test data; analyzed test results.  Developed test data to be used to demonstrate the tool with historic data going back 4 years.

 

VARIOUS METHODOLOGY CONSULTANT & TRAINING PROJECTS, Texas · 2001-2003

Worked with clients such as Marriott International, Inc., Southwest Airlines, American Airlines, and Ernst and Young.  Created user acceptance test processes and training materials.  Trained staff on test planning, processes, test script creation, test techniques and methods.

 

Major Wireless Provider · 2001

 

Software Process Change Manager

Performed roles of project manager, process engineer, assessor, change manager and communication manager during project.  Developed and introduced program management processes to help programs better meet their targets, including IT development reliability and on-time delivery.  Processes introduced included program definition and scoping, schedule development, risk and issues definition, budget estimating, requirements definition, and monitoring of same.  Managed process development and training, communication and change management plans.

·         Elevated reliability of IT development and delivery time by introducing new process to IT department.

 

Global Automotive Supplier  International Areas; England, Germany, France, Czech Republic & Spain · 1998-2001

 

Consultant, Meritor Division (Lightweight Vehicle Division)

Served as project manager, process engineer, trainer and assessor while company prepared to sell this division.  Discovered there was no consistent, documented process in use by factories through a needs assessment.  Designed a change project aimed at creating and implementing a new software development process.  Created a change plan defining tasks necessary to implement new processes, and a communication plan to introduce them to the IT staff worldwide.   Conducted training and formed European teams, serving as facilitator and advisor.  Performed application and resource portfolio analysis.  Facilitated application renewal, replacement and retirement plans.

·         Reduced IT costs and personnel by 25% through development of visionary program, strategy, change management and communication plans.

 

ADDITIONAL HISTORY (full details on request)

 

Major Airline Software Developer · 1997-1998

Quality Consultant

 

Major Electronics Manufacturing  · 1992-1997

Quality Analyst

 

 

EDUCATION

 

Master of Science, Management (in progress)

University of Phoenix (online), Phoenix, Arizona

 

Bachelor of Science, Information Systems Management

University of Maryland, College Park, Maryland

 

ADDITIONAL TRAINING

Change Management Processes and Techniques · Communication Planning

Organizational Design · Developing Business Vision & Strategy · Designing Technical Strategies

 

PROFESSIONAL MEMBERSHIPS

Director, Association of Change Management Professionals

 

 

 

Please send me more information on this candidate


Powered by HireSuite Recruiting Software | Copyright © 2007 All rights reserved